IS SHIPPING FREE?
Shipping is free WORLDWIDE on most items in our store.
HOW LONG IS PROCESSING TIME?
This process consists of order verification, tailoring quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The orders are then processed which takes around 3-5 business days. After the order is shipped, you will receive a notification email with a tracking code on it.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
HOW LONG DOES SHIPPING TAKE?
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 2-3 weeks for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 2-4 weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.
HOW DO I TRACK MY ORDER?
You can track your order from the email that was sent out to you with the confirmation of your purchase. You can also use the code provided in the email and click the "Order Tracking" page on the home page of our website and manually track it in that way.
HOW DO I KNOW MY PAYMENT IS SECURE?
Here at NimbleBlue we use encrypted SSL security to ensure that your credit card information is 100% protected. Buying items online can be a daunting task, so we want you to realise that there is absolutely ZERO risk in buying something and trying it out. If you don't like it, no hard feelings, we will do what ever it takes to satisfy you.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
IS INTERNATIONAL SHIPPING AVAILABLE?
WE are proud to service our customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.
DO YOU HAVE A RETURN POLICY?
Please refer to the Terms & Condition page for our return policy and for other concerns.
WHERE CAN I CONTACT YOU IN CASE OF CONCERNS WITH A PRODUCT?
You can reach us by sending us an e-mail on our "Contact Us" page or by sending us a message on our social media outlets.